I’m currently sitting in an airplane on my way to the HDI technical support convention in Las Vegas. One of the frequent questions that comes up at these events, indeed almost every one I’ve attended in the last couple years, is, “How do we support the mobile workforce?” Given where I’m at and what I’m doing, the question is certainly apropos.
Not only am I writing this on a mobile device (an iPad), the airline offers in-flight wifi. So I can write this article and post it to the blog while I’m between Dallas and Las Vegas. I can use my device to take a photo as well, while i listen to music. And I’m an old guy, who still gets stars in his eyes when seeing how much technology has changed in the last twenty years!
The up and coming generation will grow up thinking the ability to do anything, any-where is normal and reasonable. As support professionals, we need to be ready to provide the support they require to meet those expectations. To do that we must understand and embrace the idea of a mobile workforce and the technology that drives it.
I’m the track chair for desktop support at the HDI conference, and there are a couple sessions I selected simply because mobility is now an expectation. If you’re a support professional I invite you to attend the sessions if you happen to be at the conference. If you’re not, check out HDI and consider joining the organization. We’re working hard on developing a support roadmap that will take these emerging technologies into consideration.
Now I’m going to take advantage of the wifi to check email and maybe play a game or two. See you in Vegas!