The Middle Manager

Surviving & Thriving as a Leader

Category Archives: Communication

Communication

Communicating about outages and changes is an important part of what we do every day. But can we do a better job about how we communicate these events? When a system or application goes down, contacting the customer and telling them the system or application is down is redundant. They probably already know that there’s […]

Celebrity Leaks

If you’ve been following the news over the last couple weeks, you’ve no doubt heard about the private photos of famous actresses that were posted on the internet.  There’s been a quite a bit of angst about how these accounts were hacked and the feeding frenzy on some social media sites by those who were […]

Non-Verbal Communication

Have you ever walked into an important meeting and ‘felt’ the tension in the air? To some degree it could be your own nervousness, but it is a fact that we pick up on non-verbal cues when dealing with other people.  Studies done since the 1960’s have indicated that non-verbal communication makes up between 65-90% […]

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