The Middle Manager

Surviving & Thriving as a Leader

Category Archives: Customer Support

How Secure are You?

Do you feel secure? Recently the news has been filled with reports of big retailers having major data breaches, operating systems having terrible vulnerabilities, and even legitimate businesses harvesting personal and private information from your account. Even tiny web sites like this are constantly bombarded with attempts to gain administrative rights.  Not a day goes […]

Generation Gap

This is my first post of 2014 – I took a brief hiatus at the end of 2013 to take care of work that had backed up here an there. For a while I was trying to do one post a week, going forward into 2014 that will likely change, at least for a while. […]

Self Service

I was at a major retailer last week and decided to take advantage of their self-service checkout. I didn’t have many items, and what I did have wasn’t unusual or special in any way. The concept of self-checkout is great, as it should be faster and easier than waiting in line for a cashier. Well, […]

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