The Middle Manager

Surviving & Thriving as a Leader

Category Archives: Management

Communication

Communicating about outages and changes is an important part of what we do every day. But can we do a better job about how we communicate these events? When a system or application goes down, contacting the customer and telling them the system or application is down is redundant. They probably already know that there’s […]

Work-Life Balance

How many vacation days did you use last year?  If you’re a typical employee in the USA, it’s likely you ended the year with more than half of your time unused.  Studies show that 91% of companies provide their employees with vacation time, but nearly 60% of the time more than half of the vacation […]

Are You Hiring?

One of the primary responsibilities of being a manager is the oversight of staff. That includes the hiring process when it’s time to add to the team or replace someone who has left. Many years ago when I first started managing people, most of the process of hiring resided with me, from creating the job […]

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