So last time we went over a few things that will aid you in overcoming the fear of speaking to an audience. This post will add to that previous blog by adding a few other things that might help you prepare. As noted, practice is important. But before you practice you need to lay out […]
Communicating about outages and changes is an important part of what we do every day. But can we do a better job about how we communicate these events? When a system or application goes down, contacting the customer and telling them the system or application is down is redundant. They probably already know that there’s […]
Have you ever walked into an important meeting and ‘felt’ the tension in the air? To some degree it could be your own nervousness, but it is a fact that we pick up on non-verbal cues when dealing with other people. Studies done since the 1960’s have indicated that non-verbal communication makes up between 65-90% […]