My family spent the weekend at Walt Disney World, just taking a quick break and visiting the theme parks on Saturday. As is the norm in Florida this time of year, there were afternoon showers. Fortunately, the rain hit as we were on the bus back to the resort. We had planned on spending a […]
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Do you cultivate imagination with your team? What I mean by this is encouraging them to think for themselves and be creative in how they approach customer service. It’s easy to fall into a rut and forget that our customers are people with their own individual problems. All we really have to do is pay […]
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