I’ve always been a big fan of Walt Disney. He accomplished so much, and always had a positive outlook on life. My family vacations to his theme parks at least once a year (it helps that we live in Florida), and I believe they are second to none when it comes to understanding and pleasing […]
I’m a really big fan of endurance racing. Races like the 24 Hours of LeMans or the 12 Hours of Sebring fascinate me. Getting the SPEED channel was my primary motivation for ordering digital cable. What does this have to do with process, quality, or customer support? Bear with me… An endurance race car is […]
I recently read an interesting example of “the way it’s always been done.” A few years ago the Queen of England was taken to a demonstration of the country’s artillery corps. There was a line of shiny modern cannons – artillery pieces – along with the sharply-dressed five-man gun crew. When the order to fire […]