The Middle Manager

Surviving & Thriving as a Leader

Tag Archives: communication

Communication

Communicating about outages and changes is an important part of what we do every day. But can we do a better job about how we communicate these events? When a system or application goes down, contacting the customer and telling them the system or application is down is redundant. They probably already know that there’s […]

Non-Verbal Communication

Have you ever walked into an important meeting and ‘felt’ the tension in the air? To some degree it could be your own nervousness, but it is a fact that we pick up on non-verbal cues when dealing with other people.  Studies done since the 1960’s have indicated that non-verbal communication makes up between 65-90% […]

Motivation

When it comes to motivation, there are two aspects of management. The first is how we manage a team. As managers, we provide direction to our teams to work towards specific business goals, and it is important that everyone works together as a cohesive unit towards that target. It is important that we understand how […]

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