A few years ago, one of my staff coined a phrase – Six Stupid. I don’t know if they heard it or read it somewhere else, but I’ve always liked the term. Basically, it means that someone is following a policy, process, or procedure that lacks common sense. A process that doesn’t benefit either the […]
A few weeks ago I wrote about one of my favorite process tools, the ‘Five Why’s’ approach. Today, I’d like to talk about one of my other favorite tools, the Pareto Chart. It is also a very simple concept that offers insight into how we can break down problems within a process. In a nutshell, […]
There’s a story I heard – and I don’t know if it’s true – about the process of capturing monkeys in the wild. The story goes that the hunter will mount a jar with a narrow opening, and drop some of the monkeys favorite fruit or nuts into the bottom of the jar. The opening […]