When it comes to delighting our customers, small things are important. Of course, executing on our core responsibilities is critical, but the things that our customers remember – and the things that could have long-lasting impact on their impression of our service as a whole – are the small things. An example could be something […]
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I had the unfortunate experience of having my iPad stolen last week. It’s a horrible feeling, knowing that god-knows-who has your property, doing who-knows-what with it. Fortunately, much of the information on it was cloud-based; unfortun-ately it was not set up with a passcode (I don’t use one when I’m at home, and simply forgot […]
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