The Middle Manager

Surviving & Thriving as a Leader

Monthly Archives: July 2012

Let’s Go Racing!

I’m a really big fan of endurance racing. Races like the 24 Hours of LeMans or the 12 Hours of Sebring fascinate me. Getting the SPEED channel was my primary motivation for ordering digital cable. What does this have to do with process, quality, or customer support? Bear with me… An endurance race car is […]

Left Face!

I recently read an interesting example of “the way it’s always been done.” A few years ago the Queen of England was taken to a demonstration of the country’s artillery corps. There was a line of shiny modern cannons – artillery pieces – along with the sharply-dressed five-man gun crew. When the order to fire […]

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