The Middle Manager

Surviving & Thriving as a Leader

Monthly Archives: April 2013

Branding

What is a brand? It originated a long time ago, when ranchers began marking their property (cattle, horses, etc.) with a sytlized mark indicating their ranch. It was taken very seriously – so much so that to mess around or take someone’s brand was a criminal offense, one that at the time could result in […]

Imagination

Do you cultivate imagination with your team? What I mean by this is encouraging them to think for themselves and be creative in how they approach customer service.  It’s easy to fall into a rut and forget that our customers are people with their own individual problems.  All we really have to do is pay […]

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