When it comes to delighting our customers, small things are important. Of course, executing on our core responsibilities is critical, but the things that our customers remember – and the things that could have long-lasting impact on their impression of our service as a whole – are the small things. An example could be something […]
Did you know that there are over 6,700 languages spoken around the world? There’s nothing that compares to being able to speak to someone in their native, ‘mother’ tongue. Even people who speak multiple languages will revert to the language of their birth when they become passionate about something. But there’s more than one kind […]
I had the unfortunate experience of having my iPad stolen last week. It’s a horrible feeling, knowing that god-knows-who has your property, doing who-knows-what with it. Fortunately, much of the information on it was cloud-based; unfortun-ately it was not set up with a passcode (I don’t use one when I’m at home, and simply forgot […]