The Middle Manager

Surviving & Thriving as a Leader

Category Archives: Process Improvement

Getting Involved

Last week I wrote about the importance of networking and industry gatherings like the HDI conference I attended last week in Las Vegas. I’d like to expand on that idea a bit this week. While it’s great to attend these meetings, read industry blogs and forums, and generally try to educate ourselves on where our […]

Branding

What is a brand? It originated a long time ago, when ranchers began marking their property (cattle, horses, etc.) with a sytlized mark indicating their ranch. It was taken very seriously – so much so that to mess around or take someone’s brand was a criminal offense, one that at the time could result in […]

The Death of Desktop Support?

If industry pundits and trade publications are to be believed, all of the changes in technology – like the emergence of ‘cloud’ computing, mobility, consumerization, etc. – have resulted in the death of desktop support organizations. I completely, totally disagree. There is no one in the IT arena that has a better idea of the […]

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