Since I’ll be on an airplane at 5 AM tomorrow, I’m posting this a day earlier than usual. I’m winding down my week in Las Vegas, where I was attending the 2013 HDI conference for technical support professionals. It was a great week, with plenty of informative sessions and some awesome keynotes, including Steve Wozniak, […]
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If industry pundits and trade publications are to be believed, all of the changes in technology – like the emergence of ‘cloud’ computing, mobility, consumerization, etc. – have resulted in the death of desktop support organizations. I completely, totally disagree. There is no one in the IT arena that has a better idea of the […]
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