Last week I wrote about the importance of networking and industry gatherings like the HDI conference I attended last week in Las Vegas. I’d like to expand on that idea a bit this week. While it’s great to attend these meetings, read industry blogs and forums, and generally try to educate ourselves on where our […]
Since I’ll be on an airplane at 5 AM tomorrow, I’m posting this a day earlier than usual. I’m winding down my week in Las Vegas, where I was attending the 2013 HDI conference for technical support professionals. It was a great week, with plenty of informative sessions and some awesome keynotes, including Steve Wozniak, […]
I’m currently sitting in an airplane on my way to the HDI technical support convention in Las Vegas. One of the frequent questions that comes up at these events, indeed almost every one I’ve attended in the last couple years, is, “How do we support the mobile workforce?” Given where I’m at and what I’m […]